How Can We Help You?
Get answers to common questions, manage your subscription, track your order, or reach our team directly – we’re here for you.
Reach Out to Our Team
Have a question that isn’t answered below? We typically respond within 24 hours, Monday – Friday, 9:00 AM – 6:00 PM (EST).
Send Us a Message
We’ll get back to you via email, usually within 24 hours on business days.
Subscription & Account

Choose Subscribe & Save at checkout and your softgels ship automatically every 30 days (or the frequency you pick). You save on every order and stay in full control – pause, skip, change or cancel anytime.
No lock-in, no fees. Log in to your account at thyva.co/account → Subscriptions and click cancel, or email support@thyva.co with your name and order number. Please make changes at least 24 hours before your next billing date.
Open your account, go to Subscriptions and choose pause, skip or reschedule. Changes apply to your next shipment.
Log in to your account and edit your payment method, shipping address or contact details. Updates take effect on your next renewal.
Your first order is charged at checkout. After that you are billed automatically before each shipment on the same cycle until you cancel. We send a reminder email before every renewal.
Yes – it covers your first shipment. If you are not happy within 30 days of delivery, email us for a full refund of the product price. Later renewals are not refundable, so please cancel before the next billing date if you want to stop.
Use the account link in your order confirmation email or log in at thyva.co/account with the email you ordered with. We send you a one-time code – no password needed.
Email support@thyva.co with the email address used at checkout and we will look into it right away.
Orders & Shipping

Orders are processed within 1–3 business days and delivered within 2–5 business days by USPS or UPS. You will receive a tracking link by email as soon as your order ships.
Not yet – we currently ship to U.S. addresses only.
Once your order ships you get a confirmation email with a tracking number. Tracking can take 24–48 hours to update after the label is created.
Contact us as soon as possible with your order number. If the order has not shipped yet we can usually update it or cancel it; once shipped, our 30-Day Money-Back Guarantee still has you covered.
If your order has not shipped yet, email support@thyva.co with your order number and the corrected address. We cannot change the address once the package is with the carrier.
Please check with household members, neighbors and your mailbox or parcel locker, and give the carrier 1–2 extra days. If it still hasn’t turned up, contact us – we will send a replacement in most cases.
Sorry about that. Send us a photo of the item and packaging within 7 days of delivery and we will replace it or refund it in full, including shipping.
Take 2 softgels daily with a meal and a glass of water. Do not exceed the recommended dose. If you are pregnant, nursing, taking medication (e.g. blood thinners) or have a medical condition, consult your doctor first.