Shipping Policy
Last updated: October 15, 2026
THYVA currently ships to addresses within the United States only (including Alaska, Hawaii and U.S. territories where carriers deliver). We do not ship internationally at this time.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During promotions, holidays or periods of high demand, processing may take up to 5 business days. Orders are processed Monday through Friday, excluding U.S. federal holidays.
Shipping Methods & Delivery Times
- Standard Shipping (USPS / UPS): typically 2–5 business days after shipment.
- Delivery estimates shown at checkout and on product pages are estimates, not guarantees. Carrier delays, weather and peak seasons can affect delivery.
Shipping Costs
Shipping costs, if any, are shown at checkout before you complete your order. Free-shipping promotions apply only when stated on the website at the time of purchase.
Order Confirmation & Tracking
You will receive an order confirmation email immediately after purchase and a shipping confirmation with a tracking link once your order ships. Tracking information may take 24–48 hours to update after the label is created.
Subscription Orders
Subscription shipments follow the same processing and delivery times as one-time orders. Each renewal ships automatically on your billing date. You can pause, skip, reschedule or cancel upcoming shipments at any time in your customer account or by emailing support@thyva.co.
Address Accuracy
Please double-check your shipping address at checkout. We cannot change an address once an order has shipped. Orders returned to us as undeliverable because of an incorrect or incomplete address will be reshipped at the customer's cost, or refunded for the product price less original shipping.
Lost, Stolen or Damaged Packages
If your tracking shows "delivered" but you cannot find your package, please check with household members, neighbors and your local carrier first. If it has not turned up within 3 business days, contact us and we will help – in most cases we will send a replacement. Packages that arrive damaged will be replaced free of charge; please send us a photo within 7 days of delivery.
Questions
Email support@thyva.co (Monday – Friday, 9:00 AM – 6:00 PM EST).
EVERPROFIT Trading LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@thyva.co
Customer Support: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Website: www.thyva.co