Refund policy

30-Day Money-Back Guarantee

Last updated: October 15, 2026

At THYVA (operated by EVERPROFIT Trading LLC, "THYVA", "we", "us") we stand behind our products. If you are not satisfied with your purchase, you may request a refund under the 30-Day Money-Back Guarantee described below.

Eligibility

  • Refund requests must be submitted within 30 days of the confirmed delivery date of your first order of a product.
  • The guarantee applies to your first purchase of each product (one pouch per product per household). Additional units in the same order are refunded only if returned unopened.
  • Requests submitted after 30 days from delivery are not eligible.
  • Shipping and handling fees, if any, are non-refundable.
  • You do not need to return opened product to receive a refund under this guarantee. We may ask you to return unopened units; in that case the return shipping cost is your responsibility unless the return is due to our error.

How to Request a Refund

Email support@thyva.co with your full name, order number and the reason for your request. We respond within 1–2 business days (Monday – Friday, 9:00 AM – 6:00 PM EST). Approved refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit.

Subscriptions

If your order includes a subscription, the 30-Day Money-Back Guarantee applies to your first shipment only. Subscription renewals that are charged after the 30-day window are not eligible for refunds. You are responsible for pausing, skipping or cancelling your subscription before the next billing date – see our Subscription Policy. Unopened renewal shipments returned to us within 14 days of delivery will be refunded for the product price, less return shipping.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with a photo of the item and packaging. We will replace it or refund it in full, including shipping, at no cost to you.

Not Eligible

  • Requests outside the 30-day guarantee period
  • Subscription renewals processed after the 30-day window
  • Products purchased from third-party sellers or marketplaces
  • Orders returned to us because of an incorrect address provided at checkout (we will reship at your cost or refund the product price less shipping)

Chargebacks

Please contact us before disputing a charge with your bank. We resolve almost every issue directly and faster than a chargeback process.

Contact

EVERPROFIT Trading LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@thyva.co
Customer Support: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Website: www.thyva.co